Solutions Engineer (Water, Wastewater, and Industrial)

The Role

The Solutions Engineer is the technical backbone of the sales process. You partner with Regional Sales Executives across all three regions, owning discovery, demonstration, proof-of-concept, and technical validation from first call through contract signature.

This is not a support role. You are the co-owner of the deal. You translate operational problems — whether the buyer is a utility operations manager or a plant reliability engineer — into product solutions, build trust with technical evaluators, and ensure that what gets sold can be delivered. You will also be a direct feedback channel from buyers to product.

The right candidate has 3 to 5 years of pre-sales or technical consulting experience in EAM, CMMS, APM, or a closely adjacent domain, and enough operational background to hold a credible conversation with buyers on both the municipal and industrial side. Domain fluency matters more than polish. Breadth matters more than single-vertical depth.

What You Will Do

• Lead technical discovery across municipal utility and industrial process accounts — translate operational challenges into a clear understanding of fit, gaps, and solution design
• Deliver tailored MentorLENS demonstrations configured to the customer's asset types, workflows, and compliance requirements
• Scope and manage proof-of-concept engagements; define success criteria with the customer and own the outcome
• Respond to RFP technical sections, security questionnaires, and integration requirements
• Build and maintain demo environments, regional use cases, and technical reference materials across both verticals
• Partner with RSEs on deal strategy, stakeholder mapping, and technical objection handling
• Support post-sale handoff to implementation; ensure customer expectations are grounded in what the product delivers
• Feed structured product feedback to engineering based on patterns from the field

What You Bring

Required:

• 3 to 5 years in a pre-sales, solutions engineering, or technical consulting role for EAM, CMMS, APM, or related asset and condition management SaaS and services
• Demonstrated ability to deliver technical demonstrations and lead discovery with operations, maintenance, and engineering buyers
• Working knowledge of asset management concepts: work order management, preventive and predictive maintenance, asset criticality, failure mode analysis, and regulatory compliance workflows
• Familiarity with enterprise integration patterns: REST APIs, GIS platforms, SCADA/historian data, and common ERP/OT environments
• Ability to move credibly between municipal utility and industrial process buying contexts
• Strong written and verbal communication; organized and self-directed across multiple active opportunities

Preferred:

• Direct experience with water/wastewater utility operations or industrial process environments
• Hands-on experience configuring or implementing Maximo, Infor EAM, SAP PM, AVEVA, or a comparable platform
• Background in civil, mechanical, chemical, or environmental engineering
• Familiarity with regulatory drivers across both sectors: SDWA, Clean Water Act, PFAS mandates, EPA PSM, and RMP
• Experience at an early-stage SaaS company where the playbook was still being written