Frequently Asked Questions
General Overview
MentorAPM is an asset performance management (APM) and work execution platform that helps organizations make smarter, risk-informed decisions about their assets.
MentorAPM is built for asset-intensive organizations such as water and wastewater utilities, power and renewable energy providers, and industrial operations.
Traditional CMMS/EAM systems track work. MentorAPM helps you determine what work should be done, when, and why by combining asset health, risk, and performance insights with work execution.
MentorAPM helps organizations prioritize work, reduce risk, improve reliability, and build more defensible capital and maintenance plans.
Yes. MentorAPM supports organizations ranging from small utilities to large, multi-site enterprises.
Platform & Modules (High-Level Overview)
MentorAPM includes four core solution areas: MentorLens™, Risk & Criticality Analyzer, Asset Investment Planner, and the full Enterprise Platform.
MentorLens™ brings together asset data, condition, and risk insights into a single view, helping teams prioritize work and make informed decisions.
It evaluates asset risk and criticality to help prioritize maintenance, inspections, and capital investments based on what matters most.
It helps organizations forecast asset needs, model investment scenarios, and build long-term, risk-informed capital and O&M plans.
MentorAPM offers flexible options—modules can be deployed individually or as part of the full enterprise platform.
All modules share a common data foundation, allowing insights from risk, condition, and planning to directly inform operational decisions.
Value & Outcomes
Organizations gain better visibility into asset health, improved prioritization of work, reduced risk, and stronger alignment between operations and long-term planning.
By identifying high-risk and underperforming assets early, MentorAPM helps teams take proactive action before failures occur.
Yes. The platform highlights high-risk assets and supports risk-based decision-making to reduce failures, safety issues, and service disruptions.
MentorAPM connects asset condition, risk, and lifecycle data to planning tools, helping organizations make more informed investment and maintenance decisions.
ROI varies by organization, but many customers see value through reduced downtime, improved efficiency, and more effective capital allocation.
(We can provide examples based on your specific use case.)
Implementation & Integration
Implementations typically include data review, system configuration, integration setup, training, and a phased rollout.
Timelines vary based on scope and data readiness. Many organizations start with a focused deployment or pilot before expanding.
Yes. MentorAPM integrates with systems such as GIS, SCADA, ERP, and existing asset or work management tools.
Yes. MentorAPM is delivered as a secure, cloud-based solution.
MentorAPM can integrate with existing systems or serve as a consolidated platform, depending on your needs.
MentorAPM is designed to make the switch practical and low-risk. We work with your existing data, processes, and systems to create a clear transition path—whether you’re replacing a legacy CMMS/EAM or adding APM capabilities alongside it.
Many organizations start with a focused deployment, such as MentorLens™, to deliver immediate value before expanding to a broader platform rollout.
No. MentorAPM can integrate with your existing systems, allowing you to switch at your own pace. Many clients begin by enhancing their current environment with APM intelligence, then transition to a more unified platform over time.
Pricing & Licensing
MentorAPM uses a subscription-based model based on your selected modules, scale, and deployment needs. The enterprise platform is licensed for an annual flat fee with unlimited seats.
Yes. You can start with a specific module or deploy the full platform.
Yes. Many organizations begin with a pilot—such as MentorLens™—to validate value before expanding.
Support, Training & Customer Success
We provide role-based training and onboarding tailored to your team and deployment.
Customers receive ongoing support, access to resources, and assistance from our team as needed. All support is provided by our in-house support team within the United States. No offshore or outsourced support.
We work closely with your team during implementation and beyond to ensure successful adoption and long-term value.
Yes. Updates and improvements are included as part of your subscription.
Yes. We can provide continued guidance to help you get the most value from the platform.
Security & Data Management
MentorAPM uses industry-standard security practices, including encryption in transit and at rest, secure cloud infrastructure, and role-based access controls.
MentorAPM is hosted on secure, enterprise-grade cloud infrastructure (AWS), designed for high availability and reliability.
The platform includes automated backups, failover capabilities, and high system availability to ensure data integrity and uptime.
MentorAPM follows industry best practices and is actively pursuing certifications such as SOC 2.
You retain full ownership of your data. It is never shared across organizations or used for AI model training.
MentorLens™ uses secure, stateless processing with zero data retention for AI workflows, ensuring your data remains protected at all times.
Getting Started
Book a discovery call and demo here or give us a call at 602-492-6212 or send an email to info@mentorapm.com.
It’s helpful to understand your goals, current systems, and key challenges so we can tailor the discussion.
Yes. Pilot programs are available to help you evaluate the platform in your environment.
We’ll work with you to assess your needs and recommend the best starting point.
It typically includes a discovery session, tailored demo, and optional pilot to validate value.
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