Plan for a true migration—then choose a utility-first system.
Trimble Unity Maintain is positioned as the long-term destination from Cityworks, but for many utilities the transition looks and feels like a new platform deployment—new environment, new configuration, new integrations, and a real migration project. MentorAPM offers a utility-first alternative built for water and wastewater, with a proven path to migrate data and improve adoption.
Who this is for
The Unity Maintain reality: treat it like a new deployment
Unity Maintain is the new platform from Trimble for future upgrades and transition from Cityworks—meaning utilities should plan for a migration program, not a simple “upgrade.”
What many teams discover early
- Continuity isn’t automatic. Moving platforms requires rethinking configuration, workflows, roles, reporting, and integrations—often more like switching systems than applying a version update.
- You’ll likely need implementation support. Many organizations find they will need to engage experienced partners to plan and execute Unity migration work (data, integrations, rollout).
- Data migration is the critical risk. Asset inventory, work history, inspections, attachments, and GIS need careful mapping to avoid “go-live pain.”
What we are hearing from the utility companies
Utilities tell us the transition reality often includes:
- “This feels like a new implementation.” Rebuilding configurations, workflows, roles, reports, and integrations, instead of migration.
- Data anxiety. Asset history, work order history, inspections, and condition data need clean mapping
- Adoption challenges. Crews and supervisors revert to workarounds when workflows don’t match utility realities.
- Roadmap uncertainty. Vendor and platform consolidation shifts priorities; utility-specific needs can get deprioritized over time.
Why public works EAM often doesn’t fit water/wastewater
Water utility work is different. It needs:
- Utility asset hierarchy (linear + vertical + distributed assets)
- Condition + risk + criticality supporting CIP decisions
- Maintenance programs that match pump stations, lift stations, treatment, distribution, collections
- Field workflows that are crew-friendly and reliable
- Complex process asset performance management support
MentorAPM was built around those utility realities from day one.
What switching to MentorAPM looks like
A pragmatic, phased migration approach
- Discovery & mapping (2–4 weeks): asset model, work history, inspections, integrations
- Pilot area rollout (4–8 weeks): one district/zone or one plant, proving the workflow end-to-end
- Scale rollout (8–16 weeks): remaining areas + reporting + adoption training
- Optimization (ongoing): refine maintenance programs, dashboards, governance
What we migrate (typical):
- Asset inventory + hierarchy
- Work order history + labor/materials
- PM programs, inspections, condition assessments
- Attachments/photos (where available)
- Integrations (GIS, finance/ERP, SCADA where applicable)
MentorLens™ Migration Accelerator
MentorLens™: Clean data in. Faster adoption out.
Switching systems shouldn’t mean dragging incomplete registers and missing attributes into a new platform. MentorLens™ accelerates migrations by helping utilities find what’s missing, fix what’s incomplete, and establish a trustworthy baseline of asset data before (and during) go-live.
With MentorLens™, utilities can:
- Capture assets missing from the current digital register
- Complete baseline condition assessments to start with usable condition data
- Validate and fill missing attributes (type/class, size, material, install year/age, location, critical fields)
- Standardize asset data so hierarchy, reporting, and workflows work on day one
- Reduce migration risk by minimizing duplicates, unknowns, and broken asset records
What you get with MentorAPM
- Faster crew adoption with utility-aligned workflows
- Better visibility for leadership (risk, backlog, CIP justification)
- Cleaner data governance and reporting confidence
- A platform that keeps investing in water/wastewater needs
Frequently Asked Questions
No—most utilities migrate what matters (assets + key history + inspections), then phase in programs.
Depends on data and scope; many teams pilot quickly, then scale.
We plan around GIS from day one—mapping and integration are part of discovery.
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